Creating and editing customer journey maps

To create a new customer journey map, open the Explorer and click New - Customer journey map:


Creating a new customer journey map.

The system opens the Editor with an empty diagram canvas in a new tab.

You can work on the customer journey map like a diagram of any other type.


A customer journey map diagram in the Editor.

For more information on how to create and editor diagrams in Signavio Process Manager, read Basic modeling with the Editor.