Creating and editing customer journey maps

To create a new customer journey map, open the Explorer and click New - Customer journey map:

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Creating a new customer journey map.

The system opens the Editor with an empty diagram canvas in a new tab.

You can work on the customer journey map like a diagram of any other type.

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A customer journey map diagram in the Editor.

For more information on how to create and editor diagrams in Signavio Process Manager, read Basic modeling with the Editor.